Privacy Policy

Last updated: January 28, 2026

Introduction

HomeScore ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital home management platform ("Service").

We believe in transparency and minimal data collection. HomeScore is designed to help you understand your home — not to monetize your personal information. We collect only what's necessary to provide our Service and never sell your data to third parties.

Information We Collect

Information You Provide

When you use HomeScore, you may choose to provide:

  • Account Information: Email address and password for account creation
  • Property Information: General property details such as home age, square footage, system types, and maintenance history that you voluntarily enter
  • Communication Data: Information you provide when contacting our support team

Information We Do NOT Collect

HomeScore is intentionally designed with privacy in mind. We do not collect or require:

  • Social Security numbers or government identification
  • Financial account numbers, bank details, or credit card information (payment processing is handled securely by Stripe)
  • Precise geolocation tracking
  • Health or medical information
  • Biometric data
  • Background checks or credit reports

Automatically Collected Information

When you access our Service, we may automatically collect:

  • Device Information: Browser type, operating system, and device type
  • Usage Data: Pages visited, features used, and general interaction patterns to improve our Service
  • Log Data: IP address, access times, and referring URLs for security and analytics purposes

How We Use Your Information

We use the information we collect solely to:

  • Provide, maintain, and improve the Service
  • Create and manage your account
  • Process transactions and send related information
  • Send administrative communications (service updates, security alerts)
  • Respond to your comments, questions, and support requests
  • Analyze usage patterns to enhance user experience
  • Detect, prevent, and address technical issues or fraudulent activity

We do not: Sell your personal information. Share your data with advertisers. Use your information for purposes unrelated to providing the Service.

Data Sharing and Disclosure

We may share your information only in the following limited circumstances:

  • Service Providers: With trusted third-party vendors who assist in operating our Service (e.g., hosting, payment processing via Stripe, analytics). These providers are contractually obligated to protect your information.
  • Legal Requirements: If required by law, regulation, legal process, or governmental request
  • Protection of Rights: To protect the rights, property, or safety of HomeScore, our users, or others
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice provided

Payment Processing

All payment transactions are processed through Stripe, a PCI-compliant payment processor. We do not store, process, or have access to your full credit card numbers or banking details. Stripe's privacy practices are governed by their own privacy policy, available at stripe.com/privacy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL)
  • Secure password hashing
  • Regular security assessments
  • Access controls limiting employee access to personal data

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required for legal obligations.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate personal information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at the email address provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience. These include:

  • Essential Cookies: Required for the Service to function properly
  • Analytics Cookies: Help us understand how users interact with the Service

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to such transfers.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. We do not sell personal information as defined under the CCPA.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@myhomescore.app